You can check in from 3 p.m. and check out until 11 a.m.

It is possible that your room is already ready, although we cannot offer an absolute guarantee for this. Nevertheless, we offer the option of an early check-in from 12 noon at a surcharge of €10 per hour. Alternatively, you can leave your luggage at reception and enjoy a relaxing walk or explore the city in the meantime.

Late check-out is possible on request and is subject to a surcharge of €10 per hour, with a maximum check-out time of up to 2pm. If you wish to keep the room longer, an extra night's stay will be charged after 2pm.

The reception is open 24/7. From 6 a.m. to 10 p.m. the reception is on duty, outside these hours the night watchman is present. The reception door closes at 11 p.m. If you would like to enter, please call +32 (0) 11 68 12 34. You can also call them if you need assistance or information.

Hotel Stayen has an underground parking, you can park here at a maximum of €10/24h. Parking is free between 8 p.m. and 8 a.m. You can enter the parking via Tiensesteenweg 168, right next to the Decathlon shop. Follow driveway N, and park in the spaces provided for hotel guests.

Attention: keep your parking ticket carefully, a lost ticket costs €20!

Hof Van Stayen (a few minutes' walk away) has a closed bike shed, where you can safely store your bike.

If you would like a bite to eat, you can visit the Grand Café with Belgian-French cuisine or in Uno Due with Mediterranean cuisine. Our reception will be happy to take care of your restaurant reservation.
Also in Café du Soleil you are welcome to grab a bite to eat and/or a drink.

We serve a breakfast buffet in the Grand Café, which is located next to the reception.
Buffet hours
Weekdays from 6:30 to 10 a.m.
Weekends and public holidays from 8 a.m. to 11 a.m

If your reservation does not yet include a breakfast buffet, we can add it at any time for only €21.50 per person per day.

We have two lunch packages: a regular and a deluxe one.
- A just packed lunch includes two sandwiches (with toppings), a piece of fruit, a cereal bar and a bottle of water (50 cl). It costs €9 per person per day.
- A luxury packed lunch includes three sandwiches (with toppings), a piece of fruit, a cereal bar, a muffin, yoghurt, fruit juice and a bottle of water (50 cl). It costs €15 per person per day.

There is free wifi throughout the hotel. You get the password at check-in.

Hotel Stayen has a cooperation agreement with Mooze Life Style Club. As a hotel guest, you can make free use of the spa and Put those muscles to work. All hotel guests get free use of our spa and fitness. More info at our reception., towels are available at the reception of the Put those muscles to work. All hotel guests get free use of our spa and fitness. More info at our reception. itself. The spa includes a small swimming pool, jacuzzi and sauna. As we need to register everyone, we ask you to stop by the reception in advance.

Opening hours spa: weekdays from 9 a.m. to 9 p.m. | weekends and holidays from 9 a.m. to 1 p.m.

Opening hours Put those muscles to work. All hotel guests get free use of our spa and fitness. More info at our reception.: all days from 9 a.m. to 9 p.m.

We absolutely love dogs and cats, so they are allowed in our hotel. We charge an extra supplement of €20/day.

Lifts will get you to any hotel room and we have some larger rooms if more space is required.

Standard, comfort and family rooms

Insert card as you enter on your left or right side


Via wall-mounted controls

Smoking in all public areas of the Stayen site, including hotel rooms, is strictly prohibited, regardless of the form or type of tobacco products, including e-cigarettes. Guests caught smoking in their rooms will face a €150 surcharge upon departure. Smoking is allowed only at the front of the hotel, where ashtrays are available, or at the entrances to the shopping centre, where ashtrays are also placed.

There are very nice walking and cycling routes to discover in Haspengouw, you can ask for a booklet at reception. Via this link you can also already find further information.

You can buy a gift voucher at the reception of our hotel. You choose the amount, which can then be spent to pay for the stay (room, breakfast and/or food in the Grand Café or in Café Du Soleil).

Each gift voucher has a unique number, which must be provided during the reservation. Please note: a gift voucher is valid for 1 year after purchase.

For individual travellers free cancellation is possible up to 24 hours before the day of arrival at 2 p.m.. In case of cancellation later than 2 p.m. or a no show, Hotel Stayen will charge the full amount of the reservation to cover the costs.

For group reservations, i.e. more than five rooms, in case of partial or full cancellation, the following cancellation costs will be invoiced:
- cancellation up to 1 month before check-in date: 25% of reserved services
– cancellation between 1 month and 15 days before check-in date: 50% of the reserved services
– cancellation between 15 and 1 days before check-in date: 80% of the reserved services
– a late cancellation or a no show will be charged at 100%

Any cancellation must be made by post (Tiensesteenweg 168, 3800 Sint-Truiden) or by e-mail (

You can use the following payment methods to pay for your stay: cash, Maestro/Bancontact, Visa, Mastercard or American Express.

At Stayen, rainwater is collected and reused to flush the toilets. Our new artificial grass field no longer contains rubber crumbs, these have been replaced by cork. The reused rainwater may contain small cork residues. This cork can discolour and that is why the toilet water sometimes colour. 

All our hotel rooms use the Mitsubishi Electric City Multi VRF air conditioning system. This system is based on the principle of an air source heat pump. It provides heating and cooling as needed, using heat recovered through the R2 system, which is an efficient use of energy.

How does it work?

Warm air is extracted from the rooms that need to be cooled and this energy is used to heat other rooms that require a higher temperature. The windows must be closed for our hotel air conditioning system to recover the warm air. Extra fresh air is added via controlled external roof fans.

Stayen NV reserves the right to use photos/videos taken during a Stayen NV event without the express written consent of the persons in the photo/video. Stayen NV may use the photo/video in publications or other media material produced, used or contracted by Stayen NV, including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, etc.

To ensure the privacy of individuals and children, photographs are not provided with full names or personal identification details without the written consent of the photographed person, parent or legal guardian.

A person attending an event who does not want his/her photograph captured for distribution should make his/her wishes known to the photographer, and/or the event organisers, and/or contact Stayen NV at of his/her intentions and enclose a photograph. Stayen NV will use the photo for identification purposes and will keep it confidential.

By participating in a Stayen event or by not informing Stayen NV of your wish not to have your photograph used by Stayen NV, you agree to indemnify, defend, hold harmless and hold Stayen NV harmless from any claims relating to the use of your photograph or likeness.

A person or organisation not affiliated to Stayen NV may not use, copy, modify or adapt Stayen NV's photographs, images, videography or other similar reproductions or recordings without prior written permission from an authorised representative of Stayen NV.

English (UK)