Last updated: 5/02/2024

Contact details: Stayen Tiensesteenweg 168, 3800 Sint-Truiden E-mail: Phone: 011 68 12 34

  1. Introduction

Welcome to Stayen! We value your privacy and are committed to protecting your personal information. This privacy and cookie policy explains what information we collect, how we use it and the steps we take to safeguard your privacy.

  1. Information gathered

Stayen may collect the following types of information:

  • Personal identification details: Such as your name, e-mail address, telephone number and address, which you provide voluntarily when booking a stay or filling in forms on our website.

  • Non-personal identification data: Such as browser information, the type of device you use and technical information about your connection to our site, which is automatically collected when you visit our website.

  • Payment and transaction data: For processing payments and confirming bookings, we may also collect payment data.

  1. Use of information collected

Stayen uses the information collected for the following purposes:

  • Processing your bookings: Your personal data will be used to facilitate your stay at Stayen.

  • Improving our services: We analyse data to improve our website, facilities and services.

  • Personalising your experience: We may use information to tailor offers and services to your individual needs.

  • Sending marketing communications: With your consent, we may send you email notifications of news, offers and events.

  1. Cookie use

Stayen uses cookies to improve the functionality of our website. Please see our cookie policy for detailed information on the use of cookies, the types of cookies we use and how to manage them.

  1. Protection of your information

Stayen takes appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

  1. Changes to this policy

Stayen reserves the right to change this privacy and cookie policy at any time. We encourage you to check this page regularly for any changes.

  1. Contact details

If you have any questions about our privacy and cookie policy, please contact us using the contact details above or send an email to

Thanks for trusting Stayen!

Events - Disclaimer

Stayen NV reserves the right to use photos/videos taken during a Stayen NV event without the express written consent of the persons in the photo/video. Stayen NV may use the photo/video in publications or other media material produced, used or contracted by Stayen NV, including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, etc.

To ensure the privacy of individuals and children, photographs are not provided with full names or personal identification details without the written consent of the photographed person, parent or legal guardian.

A person attending an event who does not want his/her photograph captured for distribution should make his/her wishes known to the photographer, and/or the event organisers, and/or contact Stayen NV at of his/her intentions and enclose a photograph. Stayen NV will use the photo for identification purposes and will keep it confidential.

By participating in a Stayen event or by not informing Stayen NV of your wish not to have your photograph used by Stayen NV, you agree to indemnify, defend, hold harmless and hold Stayen NV harmless from any claims relating to the use of your photograph or likeness.

A person or organisation not affiliated to Stayen NV may not use, copy, modify or adapt Stayen NV's photographs, images, videography or other similar reproductions or recordings without prior written permission from an authorised representative of Stayen NV.

Chatbot - Disclaimer


This chatbot is an automated system using the OpenAI API. Although we strive to provide correct information, we cannot guarantee the accuracy and completeness of the information provided by the chatbot. In case of doubt, we always recommend consulting the Stayen NV website or contacting Stayen NV.

Data collection

The data temporarily collected in a chat session are used only to answer your questions. After each chat session, all data are deleted; they are neither stored nor shared with third parties. By using this chatbot, you consent to this temporary data collection.

We advise you not to send confidential information or personal data. As the only exception, you may provide an e-mail address to send the entire conversation with the chatbot to Stayen NV, so that we can contact you for further follow-up. 

Data transfer to Google

The chatbot may use certain features and services of Google LLC, located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google"). As a result, certain data may be transmitted to and received by Google. This data transfer is necessary to support certain functionalities of the chatbot and to provide you with a better user experience.

If you do not wish to do so, please know that all answers provided by the chatbot are compiled from information publicly available on the Stayen NV websites ( So you can choose not to use the chatbot and go and find the answers to your questions yourself on our website.


Stayen NV cannot be held liable in any way for the information provided by this chatbot.

Reporting errors

If you believe that the chatbot gives an incorrect or incomplete answer, we ask you to report it so that we can better train the chatbot. Reports can be sent to the mail address

By using this chatbot, you agree to the above terms and conditions.

English (UK)